Refund Policy
Due to the digital nature of our services, we maintain a strict no-refund policy. Please read this policy carefully before engaging our services.
Important Notice
Last Updated: November 7, 2025
All payments made to Kredmaxx Technologies are final and non-refundable due to the custom, digital nature of our services.
Policy Overview
Kredmaxx Technologies provides custom digital services including web development, mobile app development, e-commerce solutions, and other technology services. Due to the custom, intangible, and immediately consumable nature of these services, we maintain a strict no-refund policy.
This policy is designed to protect both parties and ensure fair business practices. By engaging our services, you acknowledge and agree to this refund policy.
We are committed to delivering high-quality services and ensuring client satisfaction through our comprehensive quality assurance processes and ongoing support.
No Refund Policy
Digital Services Nature
- All our services are digital in nature and delivered electronically
- Once development work begins, resources are allocated and costs are incurred
- Digital products and services cannot be "returned" in the traditional sense
- Intellectual property and custom work is created specifically for each client
Why No Refunds
- Custom development work is tailored to specific client requirements
- Time and expertise invested cannot be recovered or resold
- Digital assets and code are created specifically for each project
- Our pricing reflects the custom nature and immediate delivery of services
Service Delivery
What You Receive
- Complete source code and project files
- Full documentation and setup instructions
- Database schemas and configurations
- Deployment assistance and technical support
- Training materials and user guides
- Ongoing maintenance and support as agreed
Delivery Timeline
- Projects are delivered according to agreed milestones
- Regular progress updates and communication throughout
- Quality assurance testing before final delivery
- Client approval process at each major milestone
- Final delivery includes all project assets and documentation
Payment Structure
Payment Schedule
- Initial deposit required to begin project work
- Milestone-based payments throughout development
- Final payment upon project completion and delivery
- All payments are non-refundable once work commences
Payment Security
- Secure payment processing through trusted providers
- All transactions are encrypted and protected
- Payment receipts and invoices provided for all transactions
- Transparent pricing with no hidden fees
Quality Assurance
Our Commitment
- Thorough testing and quality assurance for all deliverables
- Code review and optimization before delivery
- Cross-browser and device compatibility testing
- Performance optimization and security checks
- Documentation and user training provided
Client Satisfaction
- Regular communication and progress updates
- Client feedback incorporated throughout development
- Revision rounds included in project scope
- Final approval process before project completion
- Post-delivery support and maintenance available
Limited Exceptions
While we maintain a strict no-refund policy, we may consider refunds in the following extremely limited circumstances:
Service Not Delivered
If we fail to deliver the agreed service within the specified timeframe due to our fault
Significant Deviation
If the delivered service significantly deviates from the agreed specifications
Technical Failure
If the service fails to function due to technical errors on our part
Note: Any refund requests must be submitted in writing within 7 days of the alleged issue. Refunds, if approved, will be processed within 30 days and may be subject to administrative fees.
Alternative Solutions
Instead of refunds, we offer the following alternatives to ensure your satisfaction:
- Revisions: Additional revision rounds to meet your requirements
- Support: Extended support and maintenance periods
- Training: Additional training sessions and documentation
- Consultation: Free consultation for future projects
- Credits: Service credits for future projects (case-by-case basis)
We are committed to working with you to resolve any issues and ensure your complete satisfaction with our services.
Before You Make Payment
To ensure you are completely satisfied with our services, we recommend:
- Review our portfolio and case studies
- Schedule a consultation to discuss your requirements
- Ask questions about our process and deliverables
- Request detailed project specifications and timeline
- Understand what is included in your service package
- Review our Terms of Service and Privacy Policy
Questions About Our Refund Policy?
If you have any questions about our refund policy or need clarification, please contact us:
Email Us
support@kredmaxx.com
For questions about our refund policy
Call Us
+971 50 387 7199
Speak with our support team directly
Visit Us
Business Bay, Dubai, UAE
Our registered office address